Stay like at Home
SAFE LIKE AT HOME PROGRAM
At Cancun Bay Resort we stopped to reinvent ourselves and improve our services , now is time to say "we are ready" Ready to host you, and together, open the doors to the Caribbean Sea
We have implemented our Program “SAFE LIKE AT HOME”
• SAFE LIKE AT HOME Its purpose is the Health and Well-being of our guests and staff crew
Since your arrival, we take action to ensure your well-being, then you can enjoy a memorable experience, ... because you deserve it and we know it!
• Luggage´s sanitation
• Body temperature verification
• Questionnaire application to detect symptoms.
• Protection kits (mouth mask, disinfecting wipes and antibacterial gel)
At every guest check out, the room will be sanitized by misting, so you will find your room with our seal of guarantee according with cleaning and disinfection protocols, which ensures clean and sanitized spaces. Your rest is our goal!
• Disinfection guarantee seal
• Germicidal disinfection products, friendly to the contact and the environment.
At common areas; We have constant cleaning and disinfection protocols, so you can relax and enjoy all the facilities and services that Cancun Bay offers.
• Hands disinfection stations provided with antibacterial gel.
• Use of biodegradable chemicals, certified by the official Mexican standard.
Our service and relationship with you, are now based on respect for healthy distance, which is why our rest areas and Restaurants are all set to preserve social distance at all times.
• Elevator capacity set to 2 people
• Tables in restaurants respecting social distance
With the same comfort and warm service in order to bring you a peaceful stay, We have new technology at your disposal .. Now you can check the restaurants menus through your mobile device.
• App for downloading menus.
Room Service is still available to pamper you ! with the highest clean and disinfection protocols
• Delivery to your room door on request
Protocols for food production accordibg with Mexican quality standards and oriented to satisfy your palate from breakfast to the delicious nights of international dinners prepared by our chef to pleasantly surprise you.
• Compliance with the Hygienic Food Management Program. H distinctive
The entire Staff have also prepared ourselves and we are ready to serve you , we are counting days to welcome you and live the best experiences together.
• Protection equipment for staff
• Staff will greet you with the hand in the heart and a smile in the eyes
All Cancun Bay family want to thank you for your confidence and we hope to see you coming back soon and make you feel as safe as in your own home!
SARS CoV2 – COVID-19 TEST PROTOCOL
Derived from the global contingency due to SARS CoV2 - COVID-19, there are different measures determined by each Country and in order to reduce the risks of spread, a COVID viral test is required to entry in some countries. Travllers must present a negative COVID Test results when boarding a flight.
Mexico has implemented different actions in conjunction with every state and local authorities and at Cancun Bay, we are particularly focused to provide a pleasseant and safe stay and return to home, that is why we have options to suggest you for Antigens or PCR test at the property or at a Laboratory.
Test will be available at the hotel and will be atended for a profesional , Guest must Schedule the appointment for test 24 hts before and 72 hrs before check out day.
For positve test cases, we will bring acomodation at hotel at special rates with 15% OFF over web page rates.
Travel with no worries, we take care !